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FAQ

How Can I create OneCard account?
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How Can I activate my OneCard account?
  • After you register new OneCard Account, An email should be sent to your Email address. Once you click Confirmation link confirmation code would be sent to your Mobile , please write down the code “ case sensitive “

 

  • If you didn’t receive Activation Code SMS, please feel free to contact OneCard support .

 

To watch how to create a new account at OneCard, please click here!

 

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I got the error “Username already exists; please choose another username “when I tried to register?
  • User name aimed to be your Email Address, not your full name or any other nickname.
  • This means that there is already an account registered with your mail address. Please visit Restore Password Page
  • Please enter your email address, and click [Restore password]. An email message containing a link will be sent to your email inbox. Use this link to reset your password, note that this link is valid within one hour.
  • For More information Contact OneCard support
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I got an error “The mobile number you have entered is already used in more than one account. Please enter a different mobile number and try again” when I tried to register ?
  • This means that there is already an account registered with your Mobile Number and you can’t register with this number anymore.
  • For More information Contact OneCard support
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I got an error “Age should not be less than 8 and not greater than 90” when I tried to register?
  • This means that you entered your birth date in a wrong way.
  • Click Calendar Logo beside birth date Field
  • Choose , Birth year , month and click your Birthday
  • For More information Contact OneCard support
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I couldn’t find my country currency at preferred account currency list?
  • You can choose one of listed currencies: Egyptian Pounds    , Saudi Riyals,    Kuwaiti Dinars, and Dirham United Arab Emirates when you register an account at OneCard.

 

  • When you buy any product, its cost will be deducted from your balance according to current exchange rate.

 

  • There will be extra 3% due to the currency transfer.

 

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I got an error “The Username and password you entered are not correct.” when I tried to login?
  • User name aimed to be your Email Address, not your full name or any other nickname.
  • If you forgot your Password ,  Please visit Restore Password Page
  • Please enter your email address, and click [Restore password]. An email message containing a link will be sent to your email inbox. Use this link to reset your password, note that this link is valid within one hour.
  • For More information Contact OneCard support
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How can I Recharge My Balance?
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How can I Recharge My Balance Using OneCard prepaid card ?
  • Click Recharge Your Balance link at the left side of your screen:
    • Click on “Redeem Your Card Now!”
    • All the letters must be entered in a capital letters & English language specially the numbers in the recharge card code.
    • Click [Recharge Account].
    • For More information Contact OneCard support
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I got an error “Incorrect Card Number.” when I tried to recharge my account using OneCard prepaid card?
  • Please make sure you entered each number in its specified field :
    • Card Number: Appears after you scratch the card.

 

  • Please make sure that text direction from left to right. Numbers in English not Arabic.

 

  • If problem exists please send your card picture , your username  , and your mobile number  in order to recharge it for you from our side :
    • Email : Onecardsupport@Onecard.net

 

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I got an error “The card has been previously used“ when I tried to recharge my account using ONEcard prepaid card
  • This mean that card was already used to recharge An account before , and you can’t use it again
  • For More information Contact OneCard support
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What is OneCard Stars system?

OneCard Stars Mall is a program to express our gratitude to our users, and to reward them for their loyalty. When you recharge your account, you may get a certain number of OneCard Stars; that you can exchange through (OneCard Stars Mall) with many wonderful gifts.

 

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How could I join OneCard Stars system?

Once you login, recharge your balance or use your current account, you will be added to OneCard Stars system automatically

 

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How could I get OneCard Stars?

You can get OneCard Stars when you charge your OneCard balance by any of OneCard charging methods (Prepaid Cards, Bank Transfer, Credit Card ...etc) or successfully purchasing using OneCard.

 

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Will I be rewarded with OneCard Stars on my previous operations?

No, OneCard Stars system does not work retroactively.

 

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Where can I follow up my OneCard Stars balance?

You can follow up your OneCard Stars balance through your OneCard account under the profile details section (once you signed in)

 

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Can I transfer OneCard Stars balance to OneCard credit or cash?

OneCard Stars are not worth any monetary value and it cannot be transfer to OneCard credit or cash. You can only exchange it through OneCard Stars Mall.

 

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Does OneCard Stars expire?

OneCard Stars balance will be expired after one year from the date of granted.

 

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How could I exchange OneCard Stars balance?

You can exchange OneCard Stars balance for any of your favorite products listed in OneCard Stars Mall.

 

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What is OneCard Stars Mall?

You can exchange your OneCard Stars balance for any of your favorite products through OneCard Stars Mall.

 

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Does OneCard Stars Mall have all OneCard products?

OneCard constantly adds new products for OneCard Stars Mall and it reserves the rights to add or remove any of these products at OneCard Stars Mall at any time.

 

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Why did I receive less OneCard Stars credit than the value that I received from my previous operations?

You will be rewarded with a certain amount of OneCard Stars credit every time you charge your OneCard balance, so you may get different amount of OneCard Stars every time. OneCard will inform you of the value of OneCard Stars that you have collected before and after doing the process.

 

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How can I add funds to my OneCard account using bank transfer?

Please note that you have to transfer the amount you wish to add to your OneCard account from your bank account (a minimum of SAR 50.00) before submitting the request details in your OneCard account.

 

 
 
Saudi Arabia


With no extra fees! Transfer money from your Saudi bank account to OneCard's bank account, and get the same amount at your OneCard account during working hours!

How to add funds using bank transfer?

1- The amount has to be transferred to one of OneCard’s bank accounts in:
  Bank name Account name Account No IBAN
The Saudi National Commercial Bank (Alahli) Gulf Direct Distribution co. 22255876000101 SA2210000022255876000101
Al Rajhi Bank. Gulf Direct Distribution (GDD) 504608010021104 SA2880000504608010021104
Saudi British bank (SABB) Gulf Direct Distribution (GDD) 003344587003 SA9845000000003344587003
Saudi American bank (SAMBA) Gulf Direct Distribution (GDD) 2100205153 SA2540000000002100205153
Saudi Fransi Gulf Direct Distribution (GDD) 53943200105 SA5655000000053943200105
Riyad Bank Gulf Direct Distribution (GDD) 2070444429941 SA1620000002070444429941
 
 
  Kuwait


Transfer money from your Kuwaiti bank account to OneCard's bank account, and get the same amount at your OneCard account during working hours. With 2.5% extra fees!

How to add funds using bank transfer?

1- The amount has to be transferred to one of OneCard’s bank accounts in:
  Bank name Account name Account No IBAN
Burgan Bank WAHAT AL-RIYADH GEN TRAD AND CONT EST 1160058904 KW45BRGN0000000000001160058904
Ahli bank of Kuwait DANA ALREYADH FOR COMPUTERS EST 633478480001 KW10ABKK0000000000633478480001
Kuwait Finance House Danat Alriyadh Est 41102002131405 KW34KFHO0000000000411020021314
Commercial Bank of Kuwait DANA ALREYADH FOR COMPUTERS 9421607012 KW86COMB0000369421607100414015
Gulf Bank WAHAT AL-RIYADH 4050438 KW64GULB0000000000000004050438
 
   UAE


With no extra fees! Transfer money from your Emirati bank account to OneCard's bank account, and get the same amount at your OneCard account during working hours!

How to add funds using bank transfer?

1- The amount has to be transferred to one of OneCard’s bank accounts in:
  Bank name Account name Account No IBAN
HSBC One Card LIMITED 036-443703-201 AE080200000036443703201

 

After you transfer the funds, please submit the transfer details inside your OneCard account as follows:

 

1. After you login to your OneCard account, click “Recharge your balance” from the left column and then Click “Add Funds Now!” below Bank Transfer.

 

2. Enter all the requested details correctly. Please note that the Transfer Date should be the day you made the transfer on. You may also like to email us a copy of your transfer to BT@onecard.net.

 

Your request to recharge your OneCard account by a bank transfer or a credit card is always reviewed by us during our working hours (from 9:00 a.m. to 5:00 p.m. from Saturday to Wednesday). We may need to call you to accept your request, so please do not turn off your mobile; the one with the number registered in your OneCard account.

 

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I made a bank transfer, but it was not accepted?

First, please make sure that you made the transfer request from your bank account to our account then make sure that you entered the transfer details in the correct page inside your account. On your account main page, click “Recharge your balance” and then click “Add Funds Now!”. Enter all the requested details correctly. Please note that the Transfer Date should be the day you made the transfer on. Your Bank Transfer request will be reviewed during our working hours (from 9:00 a.m. to 5:00 p.m. from Saturday to Wednesday).

 

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I made a bank transfer and submitted the bank transfer form inside my account, but it did not accepted yet?

Please note that due to pressure because of many daily bank transfer requests; there might be some delay in accepting those requests. However, a bank transfer request should be accepted within few hours.

 

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What are the things I have to avoid in order for my bank transfer request to be accepted efficiently?

When you enter the details of your bank transfer, always make sure that all details are correct and complete, especially your bank account number. It cannot be submitted incorrectly or incompletely and it should not contain any special characters or spaces.

 

If you transferred the funds previously on a different day from the day you’re entering the transfer details in your OneCard account; please make sure that the “Transfer Date” is the day when you transferred the funds.

 

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The amount I transferred is mistakenly less than SAR 50.00. What shall I do?

If, by mistake, you transferred less than SAR 50.00, please transfer another amount by which the total of both transfers is a minimum of SAR 50.00. When you enter the transfer details in your OneCard account, please make sure to submit the first transfer details, and make sure that the transferred amount is the total of both amounts you transferred.

 

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How can I add funds to my OneCard account by credit card?

1. To add funds to your OneCard account by credit card, please login to your account, click “Recharge your balance” and choose “By credit card”.

2. On the next page, provide us with the requested information correctly (the amount in your preferred currency, the credit card issuing bank and the name of credit card holder as printed on the card).

3. You will be redirected to The National Commercial Bank (Al-Ahli) payment gateway. Please enter all the required credit card details correctly to complete your request. If you did not know any of the required details, please contact the Issuing Bank of the used credit card.

 

Please note that you cannot try to recharge your OneCard account by credit card more than twice within each 24 hours, so please make sure that all details you enter are correct. Also, please note that the minimum amount to be added to your OneCard account by credit card is SAR 50.00 (or its equivalent in your preferred currency), and the maximum amount is SAR 1,000.00 (or its equivalent in your preferred currency).

 

In case your request to recharge your account by credit card was rejected, the refund process will take 10 – 15 days depending on the bank, which issued the card. Please note that we might ask you to provide us with scanned copies of the credit card and your ID card, in order to complete your request. We might also need to call you for verification purposes, so please keep your mobile phone on.

 

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I received an email asking me to provide copies for my credit card and ID card. Is this safe?

Sometimes, we may ask you to provide us with scanned copies for your credit card and ID card to make sure that the request of recharging your OneCard account was submitted by the owner of the credit card; preventing any problem that may occur in future. However, this verification is done in your first three or four requests of adding funds to your account by credit card, after which your account is added to our white list, allowing your future requests to be accepted immediately.

 

OneCard is committed to handling the copies of your credit card and ID card with high standards of security and protect them against unauthorized access or use. You should send those copies only to CC@onecard.net and not to any other email address.

 

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I face difficulties when entering my mobile number?

Please make sure to enter the International dialing code of your country and then your full mobile number.

For example: 0020123456789

Please pay attention to the new codes for the Egyptian Mobile Companies.

 

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I bought a product, but I closed the page by mistake. How can I get the product details again?

From your account main page, click “Control Panel” and choose “Transactions Log”. On the next page, click “Filter” and a list of your transactions will show. You may also choose the date range, and you will find the code of the product you bought.

 

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Can I transfer funds from my OneCard account to my bank account?

Unfortunately, you cannot transfer funds from your OneCard account to your bank account. However, OneCard Gift Cards allow you to transfer funds from one account to another inside OneCard.

 

After you’re logged into your OneCard account, click “Control Panel” on the left side of your account main page and choose “OneCard Gift Cards”. On the next page, click “Send Gift Card”. Choose the currency, enter the amount and the recipient’s email address and click ‘Send’. Your Gift Card will be delivered immediately.

 

The recipient will receive an email message containing a link to OneCard and the sent Gift Card number. Here is how to claim the money:

 

Login to your OneCard account (create a new account if you don’t own one), click “Recharge your balance” from the left side and choose “Redeem Gift Card”. Enter the gift card number that you received in your email, click “Redeem Card” and funds will be added to your balance immediately.

 

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How can I change the currency in my OneCard account?

1. After you’re logged into your OneCard account, click “Control Panel” from the left side of the main page and choose “Edit Account Information”.

2. At the bottom of the next page, click “Change Preferred account currency” and then choose the new preferred currency and click “Continue”.

3. The currency change details will be displayed on the next page (Exchange rate fee applies). After checking the details, click “Continue” and then “Change Currency” on the next page.

 

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I am unable to change my mobile number inside my OneCard account?

To change your mobile number, please contact our Support Team and provide them with your new number. They will call you to verify the new number and complete your request.

 

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How much is 1 OneCard point equal to?

Regarding cards sold in Egypt, 1 OneCard point is equal to EGP 1.00 (or its equivalent in your preferred currency). As for OneCard Global cards 10 OneCard points equal to USD 1.00(or its equivalent in your preferred currency). As for cards sold in KSA and other countries, 1 OneCard point is equal to SAR 1.00 (or its equivalent in your preferred currency).

 

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I would like to start selling OneCard Prepaid Cards. What shall I do?

Please visit the following page:

http://www.onecard.net/customer/beDistributorForm.html

Provide us with the required information completely and correctly, and our Distribution Department will contact you to discuss it all with you.

 

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While trying to buy using OneCard, I get the 201 Error. What shall I do?

Please try again using a different browser (Internet Explorer, Mozilla Firefox, Google Chrome, Opera or others…) or try again later. Also, please do not click “Back” or “Refresh” while processing a purchase. In case the problem kept occurring, please contact our Support Team.

 

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I bought an iTunes card and when I tried to redeem it I received an error message which declared that the code is invalid?

Make sure that your account country in iTunes is USA not any other country.

Enter the card code from left to right & capital letters without any dashes or spaces.

In case of an error message appear in front of you please send a photo or print screen for it, make sure that the card code is situated in it- to us directly through our official e-mail address -Onecardsupport@Onecard.net and we’ll take the proper action.

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I bought an Xbox card and when I tried to redeem it I received an error message which declared that the code is invalid?

Make sure that your account country is USA or European because every country has its own cards.

Enter the card code from left to right & capital letters without any dashes or spaces.

In case of an error message appear in front of you please send a photo or print screen for it from the web-site of Xbox not through your account from the device itself because we need the page URL which contains the country abbreviation –make sure that the card code is situated in it- to us directly through our official e-mail address -Onecardsupport@Onecard.net- and we’ll take the proper action.

 

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What does it means “The Username and password you entered are not correct” when you try to log-into your account?

Make sure you are entering the correct e-mail and password (If you have an old account you need to enter your old username for your account not your account e-mail address).

 

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How To add funds to your OneCard account using Boloro?

1. Login to your account, and click “Recharge your balance” then choose “Boloro”

2. Provide your Mobile Number & Network

3. You will receive approval request. Reply with your 4-digit security PIN

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