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FAQs
How Can I create OneCard account?
How Can I activate my OneCard account?
I got the error “Username already exists; please choose another username “when I tried to register?
I got an error “The mobile number you have entered is already used in more than one account. Please enter a different mobile number and try again” when I tried to register ?
I got an error “Age should not be less than 8 and not greater than 90” when I tried to register?
I couldn’t find my country currency at preferred account currency list?
I got an error “The Username and password you entered are not correct.” when I tried to login?
How can I Recharge My Balance?
How can I Recharge My Balance Using OneCard prepaid card ?
I got an error “Incorrect Card Number.” when I tried to recharge my account using OneCard prepaid card?
I got an error “The card has been previously used“ when I tried to recharge my account using ONEcard prepaid card
I got an error “Invalid Card “when I tried to recharge my account using OneCard prepaid card?
Answers
How Can I create OneCard account?
- At OneCard Homepage , click Register an Account , fill in registration form and follow directions to confirm your email and mobile no..
- For More information Contact OneCard support
How Can I activate my OneCard account?
- After you register new OneCard Account, An email should be sent to your Email address. Once you click Confirmation link confirmation code would be sent to your Mobile , please write down the code “ case sensitive “
- If you didn’t receive Activation Code SMS, please feel free to contact OneCard support .
I got the error “Username already exists; please choose another username “when I tried to register?
- User name aimed to be your Email Address, not your full name or any other nickname.
- This means that there is already an account registered with your mail address. Please visit Restore Password Page
- Please enter your email address, and click [Restore password]. An email message containing a link will be sent to your email inbox. Use this link to reset your password, note that this link is valid within one hour.
- For More information Contact OneCard support
I got an error “The mobile number you have entered is already used in more than one account. Please enter a different mobile number and try again” when I tried to register ?
- This means that there is already an account registered with your Mobile Number and you can’t register with this number anymore.
- For More information Contact OneCard support
I got an error “Age should not be less than 8 and not greater than 90” when I tried to register?
- This means that you entered your birth date in a wrong way.
- Click Calendar Logo beside birth date Field
- Choose , Birth year , month and click your Birthday
- For More information Contact OneCard support
I couldn’t find my country currency at preferred account currency list?
- You can choose one of listed currencies: Egyptian Pounds , Saudi Riyals , Kuwaiti Dinars, and Dirham United Arab Emirates when you register an account at OneCard.
- When you buy any product, its cost will be deducted from your balance according to current exchange rate.
- For More information Contact OneCard support
I got an error “The Username and password you entered are not correct.” when I tried to login?
- User name aimed to be your Email Address, not your full name or any other nickname.
- If you forgot your Password , Please visit Restore Password Page
- Please enter your email address, and click [Restore password]. An email message containing a link will be sent to your email inbox. Use this link to reset your password, note that this link is valid within one hour.
- For More information Contact OneCard support
How can I Recharge My Balance?
- You can recharge your balance:
- Using OneCard prepaid card
- Using Bank Transfer
- By credit card
- At UAEexchange Branches
- For More information Contact OneCard support
How can I Recharge My Balance Using OneCard prepaid card ?
- Click Recharge Your Balance link at the left side of your screen:
- Select "Using OneCard prepaid card"
- please enter the serial number and the card number
- Click [Recharge Account].
- For More information Contact OneCard support
I got an error “Incorrect Card Number.” when I tried to recharge my account using OneCard prepaid card?
- Please make sure you entered each number in its specified field :
- Serial Number: Printed at the bottom of your card.
- Card Number: Appears after you scratch the card.
- Please make sure that text direction from left to right. Numbers in English not Arabic.
- If problem exists please send your card picture , your username , and your mobile number in order to recharge it for you from our side :
- Email : Support@onecard.net
- Fax : 0096612910532
- MMS : 00966557322655
- For More information Contact OneCard support
I got an error “The card has been previously used“ when I tried to recharge my account using ONEcard prepaid card
- This mean that card was already used to recharge An account before , and you can’t use it again
- For More information Contact OneCard support
I got an error “Invalid Card “when I tried to recharge my account using OneCard prepaid card?
- If problem exists please send your card picture , your username , and your mobile number in order to recharge it for you from our side if there is no problem with it :
- Email : Support@onecard.net
- Fax : 0096612910532
- MMS : 00966557322655
- For More information Contact OneCard support
